Contact Us
Questions about your account, a subscription, a payment, or the platform in general? We're happy to help — reach us through either channel below.
Email support
Support@auralingoviatestdeutsch.academy
Best for account, billing, and payment questions. We typically respond within 24 hours.
Telegram support
+216 20 046 880
Fastest way to reach us directly, especially during business hours.
Response times: most emails and Telegram messages are answered within 24 hours. D17 payment verifications are usually completed within moments, and within 8 working hours if manual review is needed.
Before you write: for billing or refund questions, see our Refund Policy — many questions are answered there instantly.
AuraLingovia is an independent TELC B2 exam-preparation platform, operating from Tunisia. See our Terms of Service, Privacy Policy, and Refund Policy.