Refund Policy

We want you to be confident subscribing to AuraLingovia. This policy explains when you're eligible for a refund, how to request one, and how long it takes — for both of our payment methods, D17 Mobile Transfer and Lemon Squeezy.

1. Eligibility Window

You may request a full refund within 7 days of your purchase date, provided you have not substantially used the premium content unlocked by that purchase (for example, completing multiple exam simulations or accessing a large share of the Schriftlich or Mündlich exercise library). This lets you try a plan risk-free while preventing refund abuse after the content has already been consumed.

2. How to Request a Refund

Email Support@auralingoviatestdeutsch.academy (or message us on Telegram) with your account email and the approximate date of purchase. There is no cancellation fee and no need to explain your reason, though feedback is always welcome. We aim to confirm eligibility within 24 hours.

3. How Refunds Are Issued

• D17 Mobile Transfer — since D17 payments are manual mobile transfers, refunds are processed manually by our team back to the mobile number or account you paid from. This typically takes a few business days.
• Lemon Squeezy (card payments) — refunds are issued to your original card via Lemon Squeezy. Processing time depends on your card issuer, typically 5–10 business days to appear on your statement.

In both cases, once we approve a refund your subscription access ends immediately, and no further renewal charges will occur.

4. Cancellation vs. Refund

Cancelling your subscription (see our Terms of Service) stops future renewal charges but does not automatically refund the period you've already paid for — you keep access through the end of that period. If you'd like your money back for the current period as well, submit a refund request under Section 2 within the eligibility window above.

5. When We Cannot Offer a Refund

• Requests made after the 7-day eligibility window;
• Accounts where the plan's content has already been substantially used, as described in Section 1;
• Accounts suspended or terminated for violating our Terms of Service (including fraud, forged payment confirmations, or abuse); and
• Chargebacks filed directly with your bank or card issuer without first contacting us — we're always happy to resolve billing issues directly and faster than a chargeback dispute.

6. Questions

If anything about a charge looks wrong, contact us first — most billing questions are resolved the same day. Reach us at Support@auralingoviatestdeutsch.academy or via our Contact page.